FAQ's
1) Do I need to have any special software installed on my computer to submit information via the web?
2) How do I change my Access Code?
3) What are the hours of operation for your Web Help department?
4) Who do I contact for assistance?
5) What if I want to make a change that does not appear on the online application?
6) How do I save changes?
7) How will I know when the system is unavailable?
8) Until what time can I modify and/or delete changes?
9) When attempting to logon to your site I am receiving an error that states the username and password I entered does not match your records. What should I do?
10) How will I know when my changes have been received?
11) How can I confirm that my changes have been made?
12) How do I change a dependents name?
13) How do I handle COBRA enrollments?
14) How do I order an ID card?
15) How do I update or provide employee beneficiary information?
No additional software will be needed.
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If you are the System Administrator: click on the system administrator button. Select the appropriate account number. Click on change access code. If you are not the system administrator or additional help is needed please call our Technical Help department at (800) 205-9167.
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Our technical support lines will be staffed from 8:00 a.m. to 6:00 p.m. EST.
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For assistance please call our Customer Service Center at (800) 451-2513.
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If you wish to make a change but cannot because your desired option does not appear, please contact the Eligibility department at 1-800-451-2513.
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Changes are automatically saved once the Submit button is pressed and a confirmation number is received.
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A message stating, “This system is currently unavailable due to regular maintenance. Please try again later” will be displayed during regular maintenance or system irregularities.
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Any changes you have submitted may be modified or deleted until 8 p.m. EST each business day. The system may not be available for short periods of time due to maintenance. A message will appear on this screen when that occurs.
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Click on the Forgot Password link from the login screen to generate a new password. If problems persist, please call the Technical Department at (800) 205-9167.
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An email with confirmation number will be sent.
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Employee changes will appear on your next statement.
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Please contact the Eligibility department at 1-800-451-2513.
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Beneficiary information is kept on file along with a copy of the enrollment request forms. If there is a claim we will be contacting the administrator to provide the beneficiary information.
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